Complaints and feedback

It is the practice’s aim to provide the highest level of medical care and personal attention. If you have any suggestions to help us achieve this, please inform a receptionist, nurse or doctor in person or in writing.

If you have a complaint about any aspect of the practice or care you have received from any member of the practice please contact our Practice Manager at the surgery, Mrs J Lang, either in person or in writing. Further written information is available on the complaints procedure from reception.

Complaints Form

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.

Page last reviewed: 03 November 2026
Page created: 29 September 2026